The size of the outsourced services market is growing globally. The value of worldwide services was estimated at 92.5 billion dollars in 2019 and is still rising. Why is the outsourced business process expanding? since it is an affordable way to address skill gaps, allowing for flexibility and international growth.
Businesses are leveraging the experience and cost benefits of outsourcing both front- and back-office operations as an alternative to hiring temporary employees internally. Understanding the various forms of Business Process Outsourcing services helps companies decide which services to outsource and how to save expenses by hiring people with specialized expertise and filling roles.
Business Process Outsourcing: What is It?
The practice of using an outside, third-party provider for business-related operations, work processes, or services is known as business process outsourcing or BPO. Numerous subcategories that describe the location and purpose of the services offered are included under the general term Business Process Outsourcing services. Among these subcategories are:
- Front-Office BPO
- Back-Office BPO
- Offshore BPO
- Nearshore BPO
- Onshore/Domestic BPO
Types of Business Process Outsourcing: Services and Supply Chain
- Back-end BPO
Back-office Business Process Outsourcing services refer to the contracting of non-customer-facing services. IT, bookkeeping, human resources, business process automation, quality control, and other services are included in this list.
There are now several subtypes of business process outsourcing (BPO), such as IT-enabled services (ITES) BPO, which includes IT analysts; Legal Process Outsourcing (LPO), which includes paralegals and consultants; and Knowledge Process Outsourcing (KPO), which involves outsourcing programmers or programmers with program implementation and management skills. Businesses that outsource these tasks instead of spending time and money on internal training and onboarding can concentrate on their main goals.
- Front-end BPO
Customer-facing services, such as tech assistance, customer service, sales, and marketing, are referred to by this word. These services can be completed off-premises and are often the Best BPO Services because they involve technical skills. Businesses can save expenses and gain access to specialized personnel with unique knowledge by outsourcing their front office services, including web development and customer care lines.
Types of Business Process Outsourcing: Vendor Location
- Offshore BPO
The practice of Business Process Outsourcing services abroad is known as offshoring. Political stability, reduced labor costs, a variety of tax breaks, and the availability of resources all serve as incentives for this. Companies that contract with call center vendors to outsource their customer service divisions are a common example.
As a result, companies can obtain skilled labor and services for less money, which lowers overhead expenses and may result in cheaper final-user product or service prices.
- BPO nearshore
Hiring BPO Services from nations that are closer to oneself is known as nearshore business process outsourcing. This could apply to US businesses operating in Central America, Mexico, and Canada. This type of outsourcing usually happens when local countries offer specialized capabilities at a lesser cost, but there are a few things to consider, like time zones and language proficiency.
A couple of instances of this are when a Canadian company outsources marketing, and a Silicon Valley corporation outsources IT and coding services to experts in Canada.
- Domestic/Onshore BPO
The act of outsourcing and receiving services inside a nation’s borders is known as domestic outsourcing. Stated otherwise, a vendor located in one city, state, or province may be hired to supply services to a company located in a different city, state, or province. Numerous things, such as the availability of specialized talents in particular areas or regional variations in rates and expenses, maybe the cause of this.
While hiring and overseeing external vendors can be done internally, including a Managed Service Provider (MSP) in your workforce management plan helps simplify the process. A neutral third party, Workerman – the Best Business Process Outsourcing service offers professional consultancy services to manage, simplify, and expedite the supply chain for contingent labor, from request to payment Read more.